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FREQUENTLY ASKED QUESTIONS

Make certain that you are dealing with a reputable contractor before you sign any agreement to have work performed on your home.

HAS THE CONTRACTOR PRESENTED THEIR LICENSE AND BOND?

In South Carolina, there have been several claims that contractors are improperly licensed. It is suggested that you physically see a copy of their South Carolina Specialty Contractors License and make sure they are bonded as well. All roofing contractors in South Carolina must be registered to perform work that costs more than $200. Contractors that are bonded are allowed to do work that costs over $5000 for an individual. You can check to see if a contractor’s license is valid by contacting the South Carolina Department of Labor, Licensing and Regulation at 803-896-4701 or by clicking here: Licensee Lookup

HAS THE CONTRACTOR PRESENTED THEIR INSURANCE CERTIFICATE?

Total Home Exteriors, Inc. provides a certificate of insurance to all of its customers. We do this to protect both parties from any potential loss or lawsuits if someone should get injured on site. Our certificates of insurance are signed and should be presented before the start of a project. Upon request, Total Home Exteriors, Inc. will have its insurance agent mail or fax you a personal copy.

HOW LONG HAS THE CONTRACTOR BEEN IN BUSINESS?

Itinerant Home Repair/Roofers – Better Business Bureaus across the country received complaints from consumers who answered a knock from a door to door salesman or itinerant worker who eventually failed to deliver on promises to fix their roof or conduct other work to the home. Complaints to BBB about roofing companies increased by roughly 40 percent in 2010, according to tentative estimates, due in part to one company that solicited door to door, American Shingle, which received nearly 1,000 complaints nationwide after going bankrupt and not providing new roofs to angry customers.

One way to prevent doing business with “storm chasers” is the check with the Better Business Bureau. You will learn if the contractor is a member in good standing, how long they have been in business, and other key facts about the contractor you are considering doing business with.

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